RETURNS AND EXCHANGE
NO RETURNS FOR MASKS AND FILTERS!
MPORTANT: SALES ARE FINAL!
All products are made-to-order and because of the nature of these items, all sales are final unless they arrive damaged or defective.
PLEASE READ THIS BEFORE YOU ORDER!
* All products are unique and made to order, due to that we are UNABLE to accept CANCELLATIONS.
*Buyer is responsible to check the size guide before purchase (see in the photos or below)
* Buyer is responsible to add CORRECT ADDRESS during checkout – we DON’T ACCEPT ADDRESS CHANGES and can’t take responsibility for address issues. In case of address issue we are unable to provide refund and you need to pay for reshipping.
* We don’t accept returns or exchanges (if customer ordered the wrong size, color, or simply doesn’t like the product) as we don’t have inventory space for the unwanted items.
* Buyer is responsible to check the delivery time frame before placing an order, we are unable to accept cancellations if buyer needs the item earlier than advertised.
* Items on CLEARANCE are final sale
How it Works if You Got a Damage Items
1. CONTACT US immediately!
Take photos of the damage.
Call us immediately to return the item(s) at 571-230-3058,
DEFECTIVE, DAMAGED OR MIS-SHIPPED ITEMS
If your items were damaged during delivery, we suggest you to take photos or video and get “Proof of Damage” documentation from the delivery carrier. Quality problem can be defined as obvious quality defects, then no following of customization requirement and size deviation from the posted size criteria. If you receive the damaged or defective item that is caused by manufacture, you can get the full refund.
SIZING OR FITTING ISSUES
If we send you an item in a wrong size.
If we make the item in wrong size for you, you can return unaltered item to us, and get a refund. Make sure to double check our sizing guide before placing your order!
We send you am item according to your size requirements but it does not fit you:
If you carefully follow our size chart/how to measure guide before deciding your size, we guarantee that your item(es) will fit you perfectly. Items that do not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our items are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
We send you a item in a wrong color:
Although we always provide you with true photos, it’s sometimes impossible to match the on screen color to the original color of the item, this is due to the settings and computer screen variations, therefore please expect that there may be a slight change in the color. However, if you are certain that you have received the item in a wrong color, please contact us to see if a return or refund is possible, if a mistake has been made, then you may be eligible for a return for a full refund. We know color is important to you, so we highly recommend you to order swatches before ordering the dresses.
2. PREPARE THE PACKAGE AND SHIP IT BACK WITHIN 72 HOURS
Write down the order number on a sheet of paper along with a reason for returning. Put the note inside the package. Seal your package securely, making sure you have all the original packages and labels inside, and leave it for your USPS postal carrier, OR take it to your nearest USPS post office, OR to your nearest UPS Store. Choose whatever option is most convenient for you! While insurance is not necessary, American Football Apparel will not be responsible for lost returns or misplaced items that do not reach us.
All returns should be addressed to:
American Football Apparel/ Mologoko
1732 ascot way, unit K
RESTON, VA 20190
3. WE’LL REVIEW YOUR RETURN
AFA team evaluates the condition and authenticity of the item you returned and will compare it with the our description to determine whether to issue a refund. AFA will also consider additional details provided in your return request to make a fair decision. Please supply photos or other evidence that clearly shows the problem, problems include; quality issues, damage during shipping, color/ style/ size errors.
AFA may contact you for more information about the item. Failure to respond may result in refund refusal. If we are unable to issue a refund, on will give you a store credit. The decision to issue a refund or credit is made at the sole discretion of AFA, based on the following guidelines:
You will not receive a refund if…
Your contacted us and/or shipped the package back after 72 hours past from delivery.
Your item was received by you in any condition other than that stated by AFA listing (including but not limited to designer replicas, damaged goods, and misrepresented sizing).
4. YOU MAY SELECT ONE OF TWO WAYS TO RECEIVE YOUR REFUND
A refund of the item purchase price, made in the original form of payment
A AFA Gift Card – this is store credit for the following: the item purchase price, any relevant customization fee, minus shipping fee associated with the returned item(s).
Your return will be processed once the item has been received and inspected by AFA.
Our team member will contact you once your return has been processed to let you know when you’ll receive your credit or refund. It might take up to 30 business days.
Canada Returns: For returns from Canada, any customs fees and duties are non-refundable.
THE RETURN PROCESS
Returned items must be shipped back to AFA within 72 hours of delivery.
TO RETURN AN ITEM, PLEASE CONTACT IMMEDIATELY with photos of the damage.
VIA email email@example.com
OR BY PHONE 571-230-3058
Once the return is approved by us:
All items returned must be in the same condition as when it was received, with all the boxes, accessories and packaging it was delivered.
Items need to be packed the same way it was shipped to you, not damaged in any way: WITH NO DAMAGE, UNWORN, with ALL TAGS ATTACHED.
Please call us at 571-230-3058 if you need immediate assistance.